Visalia Direct: Virtual Valley March 28, 2011 Deadline May 2011 Issue A Web of Tech Problems: Finding Answers Online Computer hardware and software once came with stacks of manuals. I remember the massive slipcases containing manuals for DOS, WordPerfect and my programming tools. The original CorelDRAW manuals were in the most impressive box on my desk. In addition to the manuals that accompanied products, the early 1980s were a glorious time for computer-related magazines. Once a year, most of the major publications would publish indices of that year’s issues. I learned that with patience and a good index I could locate the answer to almost any tech question in either a book or magazine. Today, finding answers is no longer so simple. I cannot recall the last application I purchased that included a full-length printed manual. Most software titles I now purchase are downloaded from the Internet and the only manuals are the online help systems. The quality of the online hel...
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